Frequently Asked Questions
- 30+ Years Experience
- 1000+ Successful Moves
- 5000+ Boxes Stored
- 24X7 Support & Tracking
FAQ
Man and Van
What’s Included In The Man & Van Service?
Our man and van service includes a removal van, fuel, and a professional, experienced removal man. An extra porter can also be arranged if required.
Can you help with packing?
Of course! We offer a full range of removal services, including packing. We can provide all necessary packing materials to ensure your items are protected and transported securely. With over 30 years of experience, your belongings will be in safe hands.
How does insurance work?
We include complimentary goods-in-transit insurance up to £10,000. For items needing higher coverage, please contact us directly.
Are your staff trained and fully qualified?
Yes. We are a small family-run business that relies on word of mouth and customer satisfaction. We use only a small, dedicated team to ensure the highest level of service.
FAQ
Self Pack to Store
How does your storage work?
Our storage is simple, affordable, and automated. You store by the pallet. If you only have a small box, that’s fine too. For bulky items or furniture, please use our man and van service so we can quote accordingly.
How is Self Pack to Store different from self-storage?
With Self Pack to Store, we provide packing materials, arrange collection, and store your items in our purpose-built facility. Every item is labelled, and you get a digital inventory—no need for hiring vans or unreliable movers.
Do you supply boxes and packaging supplies?
Yes. We offer free boxes for storage over 8 weeks. You can also buy boxes from us at cost.
Are your storage services really free to collect and return?
Yes. We offer free collection and drop-off for all storage over 8 weeks.
How does the barcode tracking system work?
Each box is scanned during collection. You’ll receive a digital inventory via email, making it easy to retrieve items later.
Can I store furniture and larger items?
Yes, we can store any household furniture via our man and van service. Please contact us to arrange this.
How secure is my stuff in storage?
Extremely secure. Your items are stored in double-walled pallet boxes (used for shipping), sealed, labelled, and digitally tracked in our system.
What areas do you cover?
We currently cover all TN postcodes. For areas outside this, please contact us directly.
What’s the difference between the ‘ECO’ and ‘STAN’ service?
ECO (Economy): You secure your boxes on a pallet. One pallet label is provided as your receipt.
STAN (Standard): Our driver will load, label, and secure everything. Each item is individually labelled, and you’ll receive a digital inventory.
Are my items insured?
Yes, we include complimentary insurance of £50 per box. For additional cover, please contact us directly.
What notice do you need for redelivery?
We aim to return your items within 7 working days.
